Shipping
We ship via United States Postal Service insured- Express Mail or Priority Mail.
A signature is required upon delivery for security reasons.
Shipping is $30.00 on orders shipped within the United States.
If your shipping needs require special instruction, or you would like us to ship UPS or FEDEX, please call us and we will be happy to make those arrangements
Return Policy
A full refund or exchange of your online purchase must be made within 15 days of receipt of merchandise. Store credit can also be issued. Returned merchandise that shows visible use or wear, or has been altered in any way is automatically ineligible for refund or exchange. Our 15 day return policy for December purchases is extended to January 20th of the next calendar year.
Returned merchandise must have original receipt and packaging. Your refund will be credited back to your original method of payment. Shipping charges are not refundable.
Please contact us before making a return. We will then send you a return authorization number to be placed on the package.
Orders Not Fulfilled
Occasionally, we may have just sold an item which you ordered, and have not had time to take it off our site (or it may have been in your shopping cart). We apologize for any disappointment, but we will reach you to see if you would like a substitution, special order, or just a cancellation. Additionally, we reserve the right to not fulfill any order of an item listed in error.
Special Orders
When you place a special order, you have committed to the item. Please realize that special orders are outside the scope of regular designer production and therefore, may take longer (or with luck, could be in stock). Special orders are non-returnable (both non-refundable and non-exchangeable from the time the order is placed). Special orders may be canceled only within 48 hours of being placed.
Our knowledgeable staff will be happy to answer any questions about special orders and alterations to existing stock (ring sizes, necklace lengths, etc). Timing and pricing will vary by designer.
What information do we collect?
We collect information from you when you register on our site or place an order.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
- To improve our website—we continually strive to improve our website offerings based on the information and feedback we receive from you.
- To improve customer service—your information helps us to more effectively respond to your customer service requests and support needs.
- To process transactions—Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
- To send periodic emails—The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, financials, etc.) will be kept on file for more than 60 days in order to archive order information.
Do we use cookies?
We do not use cookies.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This includes trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Your Consent
By using our site, you consent to our online privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.
Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.
info@cindiearl.com
www.cindiearl.com
Cindi Earl Fine Jewelry
5101 Harding Road
Nashville, Tennessee 37205
Tel: 615-353-1823
Fax: 615-353-4092
Hours:
Mon–Fri: 10:00am–5:30pm CST
Sat: 10:00am–4:00pm CST